The rise of emotionally aware AI systems presents significant risks, according to experts. Bera highlights the danger of “empathy theater,” where AI mimics emotions without genuine understanding, potentially harming users who trust these systems for care. Misinterpretation of emotional signals across diverse cultures adds another layer of risk. Haber warns against overly agreeable AI, which can contribute to “emotional echo chambers” and reinforce harmful beliefs. Seif El Nasr notes the psychological dependencies these systems can create, including feelings of loneliness and anxiety, exacerbated by inadequate privacy measures in platforms like Replika. To mitigate these issues, developers must prioritize interdisciplinary approaches, involving social scientists alongside technologists. Bera’s lab aims to create auditable, explainable systems that adhere to ethical frameworks, emphasizing the importance of trust in designing emotionally intelligent AI. As emotional technology evolves, addressing these concerns is essential for ensuring user safety and well-being.
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