DeVry University has enhanced student support by leveraging Salesforce Agentforce to create DeVryPro, an advanced AI chatbot. This tool is available 24/7, allowing prospective students to access information about online courses, enrollment processes, and learning experiences at their convenience. DeVryPro facilitates chat interactions, helping users find and enroll in courses and manage payments efficiently. For current students, the chatbot replaces outdated systems and offers scalable, round-the-clock assistance through the university’s portal, reducing operational costs. DeVryPro intelligently pulls from various unstructured data sources, such as the student handbook and academic catalog, to deliver accurate answers. In cases where students pose complex questions, the agent seamlessly escalates the inquiry to a human support advisor, ensuring continuity and context. This innovative approach not only improves user experience but also enhances engagement and satisfaction among prospective and existing students, positioning DeVry as a leader in modern educational support services.
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