Epic announced the launch of Agent Factory, an integrated platform enabling healthcare organizations to build, customize, and monitor AI agents. Highlighted at HIMSS 2026, this platform will facilitate the deployment of AI across clinical, operational, and patient-facing processes. Utilizing a visual builder, health systems can align agents with local policies and knowledge bases. Epic’s library will offer prebuilt agents tailored for various workflows, encouraging innovation. New AI developments include conversational capabilities within the ART clinical assistant, assisting during patient visits, and a diagnostic support feature to analyze patient symptoms. Epic’s generative AI models, Curiosity, will leverage anonymized patient records to enhance predictive capabilities. With over 85% of customers using Epic AI tools, hospitals report significant efficiencies; documentation time has decreased by up to 32%, and revenue cycle enhancements are evident. Epic’s patient assistant has notably decreased billing-related messages by 58%, showcasing the transformative potential of AI in healthcare. Stay tuned for more digital health updates!
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