At Epic’s annual customer meeting in Verona, CEO Judy Faulkner unveiled new AI features for the company’s electronic health records (EHR) system. Dressed in a sci-fi-inspired outfit, she announced an AI scribe developed with Microsoft, designed to compete with offerings from health tech startups like Abridge. Additional AI tools targeting doctors, patients, and administrative staff were also introduced, aimed at reducing time spent on clinical documentation and improving patient communication. With over 40% market share in the hospital EHR space, Epic’s advancements in artificial intelligence highlight its market dominance. While competitors like Oracle Health have promoted their own AI-native EHRs and Ambience recently launched an Epic-specific AI agent using OpenAI’s GPT-5, Epic maintains a strategic approach in integrating AI capabilities. These innovations align with Epic’s mission to transform healthcare through technology, enhancing the overall efficiency of clinical workflows.
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