Finova, a leading UK provider of cloud-based mortgage, savings, and lending software, has launched Broker Assist, a conversational AI agent designed to enhance the broker experience on its lending platform. Powered by Covecta’s AI technology, Broker Assist offers real-time access to lender-specific policies and criteria, allowing brokers to resolve queries efficiently without needing to switch contexts or search for documents. This innovative tool represents the first live deployment of agentic AI on Finova’s platform, following its partnership with Covecta. Broker Assist enables brokers to self-serve their policy inquiries, aiming to increase application conversion rates, reduce underwriting rework, and lower volumes of broker support calls. This initiative is part of Finova’s wider strategy to integrate intelligent automation throughout the lending lifecycle, enhancing the broker journey and application quality at submission. Finova’s chief product officer highlights the commitment to leveraging emerging technology to improve outcomes for lenders and borrowers alike.
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