Generation Z employees are increasingly turning to artificial intelligence (AI) tools to navigate emotional intelligence concerns in the workplace. According to a June report from Resume.org, 76% of Gen Z workers utilize AI chatbots, with 94% relying on them to manage workplace issues. Many feel more validated and confident post-AI consultation, benefiting from immediate, judgment-free feedback. However, 43% noted that AI can enforce biased perspectives, leading to reduced personal accountability.
Survey insights reveal nearly half of Gen Z alter their communication styles after utilizing AI, with some becoming more assertive. While AI is helpful for interpreting tone and contributing to conflict resolution, its limitations include a lack of nuance and empathy, essential for healthy workplace interactions. More than half view AI as a co-worker, preferring it over direct conversations with managers. Employers are encouraged to foster emotionally healthy workplaces by integrating empathy and active communication, allowing AI to support rather than replace human connection.
Source link
