Gradient Labs has transformed customer service for Sling Money, a rapidly growing global payments app, by implementing its specialized AI agent for regulated industries. Initially, the AI autonomously resolved 50% of customer inquiries, which skyrocketed to 78% within 2-3 months, significantly reducing response times and alleviating the burden on Sling’s support team. Before this integration, Sling faced challenges with unpredictable support volume due to its rapid expansion.
The AI seamlessly connected to Sling’s Intercom system and internal data, allowing it to deliver personalized, context-aware responses that enhanced customer satisfaction to 86%. It also accommodates multilingual inquiries, facilitating Sling’s market expansion without language barriers.
With Gradient Labs’ AI, Sling enjoys 24/7 support coverage and a flexible capacity that adjusts during busy periods, allowing the team to prioritize complex tasks effectively. This innovation has been pivotal in enhancing operational efficiency and positioning Sling for further growth.
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