Hinduja Global Solutions (HGS) has launched ‘Interaction Intelligence,’ a cutting-edge AI solution designed to revolutionize customer service quality assurance (QA) into a strategic asset. This enterprise-grade platform utilizes the HGS Agent X framework to analyze nearly 100% of customer interactions across various channels. With the customer service software market expected to grow at a CAGR of 13.8%, reaching USD 73.4 billion by 2028, the demand for AI-driven solutions is on the rise. Interaction Intelligence provides actionable insights by fusing conversational, behavioral, and operational metrics, enhancing service quality and operational efficiency. As customer expectations shift towards personalized, proactive engagement, HGS’s solution focuses on delivering deep visibility into compliance, agent performance, and the key drivers of customer loyalty. This innovation positions HGS at the forefront of AI-enabled customer service, ensuring businesses can meet evolving customer needs effectively.
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