The banking industry is evolving with the integration of agentic AI, particularly through bunq, Europe’s second-largest neobank. Founded in 2012, bunq serves 20 million users with a focus on personalized banking solutions. The launch of Finn, an advanced generative AI assistant built on Amazon Bedrock, revolutionized user support by enabling multilingual assistance and instant transaction processing. This innovative architecture allows Finn to automate 97% of support interactions, achieving an impressive 47-second average response time. Utilizing AWS services like Amazon DynamoDB and Amazon Elastic Container Service, bunq’s orchestrator-agent model enhances scalability and decision-making capabilities. This approach reduces operational bottlenecks, enabling continuous system improvements while maintaining stringent security standards. Additionally, bunq’s capability to translate services into 38 languages broadens accessibility for users. By embracing AI technology, bunq positions itself as a leader in the rapidly changing banking landscape, proving that intelligent solutions can redefine customer experiences and streamline operations.
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