Since the launch of ChatGPT in November 2022, the conversational AI market has surged, projected to reach nearly $50 billion by 2031. Berlin-based Synthflow AI, founded in 2023, differentiates itself by offering a no-code platform that enables enterprises to create customized white-labeled voice AI customer service agents. With over 1,000 customers and 45 million calls handled, Synthflow’s agents comply with HIPAA and GDPR regulations and integrate with popular enterprise platforms like Salesforce and Twilio.
Co-founders Hakob Astabatsyan, Albert Astabatsyan, and Sassun Mirzakhan-Saky initially explored text-based AI before realizing the complexity of voice technology, prompting their exclusive focus on voice bots. They launched their product in early 2024 and experienced a 15x growth, processing 5 million calls monthly. Recently, Synthflow raised $20 million in Series A funding to expand its team and research initiatives. Despite a competitive landscape, the team remains confident in its product-market fit and future roadmap.
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