Mandy, the AI-powered concierge robot at Singapore Zoo, enhances visitor experiences by personalizing itineraries based on real-time data. Developed by IBM using its watsonx platform and small language models (SLMs), Mandy can guide guests, share animal facts, and respond to emotions. This innovative application of Generative AI allows for dynamic interactions, surpassing traditional pre-programmed responses. As companies face challenges with large, general-purpose AI models—such as high costs and security issues—IBM’s open-source SLMs offer a cost-efficient alternative, saving up to 98.5% in operational expenses. Data shows that 51% of businesses using open-source AI report positive ROI. With Granite 3.2 models, IBM enables organizations to maintain control, ensuring transparency and adaptability. As AI continues to evolve, integrating these ethical and flexible frameworks is crucial in optimizing customer engagement, as exemplified by Mandy’s deployment at the zoo. Explore IBM’s responsible approach to transform your enterprise AI solutions today.
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