Manhattan Associates has unveiled its AI Agents, integrated into the Manhattan Active® platform, revolutionizing supply chain commerce execution and optimization. Unlike traditional overlay solutions, these intelligent agents operate within the platform, offering real-time decision-making and enhanced user experiences. Designed for modern supply chain operations, they boost productivity and streamline processes. Key features include Interactive Agents for user assistance and Autonomous Agents that automate tasks and monitor operations, thus reducing manual labor and improving service levels.
Notable examples include the Store Associate Agent for real-time sales insights and the Labour Agent for effective workforce deployment. Manhattan’s ‘Agent Foundry™’ allows customers to build and customize agents effortlessly, ensuring compatibility with enterprise systems. Early adopter Eaton is already leveraging these agents for enhanced warehouse management and operational efficiency, highlighting a shift towards smart automation in retail. Sanjeev Siotia, EVP & CTO, emphasizes that these AI Agents represent a significant advancement in operational efficiency and competitive advantage in supply chain solutions.
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