Agentic AI company Jurny has signed a letter of intent with property management system (PMS) provider Visual Matrix to develop a fully integrated guest experience platform. This collaboration aims to automate hotel operations on a large scale with advanced AI-powered tools, including contactless mobile check-in/check-out, real-time guest messaging, and revenue-generating upsells. Phase II of the integration will feature Jurny’s voice-activated AI, further enhancing guest experiences. Visual Matrix’s CDO, Patty Jefferson, highlighted that partnering with Jurny allows hotels to utilize cutting-edge guest engagement tools with minimal effort. This partnership addresses rising guest expectations and staffing challenges, enabling high-touch services without expanding the workforce. New offerings like AI-driven inbox consolidation and automated upgrades aim to improve personalization and efficiency. Jurny’s platform uniquely leverages agentic AI for real-time task management, elevating service quality while increasing revenue. Co-founder Luca Zambello emphasizes that this collaboration will empower hotel teams to deliver consistent, exceptional service amidst evolving guest needs.
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