Legal Challenges Rise for Enterprise Note-Taking Apps as Otter Faces Privacy Lawsuit – Computerworld

Otter and transcription apps, such as Read, participate in calls alongside users. A recent complaint highlights key differences between them, noting that Read allows non-account holders to stop recordings, while Otter does not. The plaintiffs allege Otter fails to secure consent from all meeting participants and misuses their conversations to enhance its automatic speech recognition (ASR) and machine learning systems for profit. The complaint describes Otter Notetaker as a distinct third-party entity, which only seeks permission from the meeting host, potentially joining without broader consent. Users are often unaware of this practice since pre-meeting notifications about Otter’s participation are only available if a specific setting is enabled, which is typically turned off by default. Additionally, Otter does not provide a link to its privacy policy when joining meetings, raising concerns about transparency and user rights in the transcription process, impacting the app’s credibility and compliance with privacy regulations.

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