Before a ribbon-cutting ceremony in San Jose, Mayor Matt Mahan uses ChatGPT for speech drafting, exemplifying AI adoption among public officials. Mahan encourages the city’s nearly 7,000 workers to integrate AI tools, believing they will enhance efficiency and better serve its 1 million residents. San Jose aims to train 1,000 employees by next year in AI applications like pothole reporting and crime-solving. One notable user, Andrea Arjona Amador, utilized ChatGPT to secure a $12 million grant for electric vehicle chargers. While the city invested over $35,000 in ChatGPT licenses, concerns over AI technology’s reliability persist. Despite the risks, including the potential for misinformation, Mahan emphasizes the need for human oversight. Meanwhile, neighboring San Francisco is implementing Microsoft’s Copilot for 30,000 employees with privacy safeguards. As more cities explore “agentic AI,” San Jose’s proactive approach positions it at the forefront of public sector innovation, aiming for a more efficient bureaucracy.
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