Meta has unveiled essential support features and security updates for Facebook and Instagram, enhancing user experience and protection against account hacks. A centralized help hub is now available on iOS and Android, consolidating troubleshooting tools for efficient reporting and AI-powered searches. This global rollout includes a trial of an AI support assistant on Facebook, which offers quick, tailored help for tasks like account recovery and settings updates. Meta’s AI security systems have successfully decreased account hacks by over 30% by analyzing activity in real time and blocking suspicious logins. Enhanced account recovery tools now feature improved alerts, adaptive steps, and even allow for selfie video verification, resulting in a 30% higher recovery success rate in the US and Canada. Additional security measures, such as two-factor authentication and a reimagined Security Checkup tool, bolster user safety. Meta plans further updates on recovery and support features by 2026.
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