Microsoft’s AI chatbot, Copilot, will be unavailable on WhatsApp starting January 15. Users will need to switch to Microsoft’s Copilot mobile apps or web version for access. This change complies with WhatsApp’s new platform policies, which restrict general-purpose AI chatbots from utilizing the WhatsApp Business API. Meta has decided to reserve these resources for different business types, impacting major companies like Microsoft, OpenAI, and Perplexity. OpenAI also plans to discontinue its WhatsApp integration in January. Unfortunately, users on WhatsApp will lose access to their chat history when transitioning to Microsoft’s platforms, as the integration was unauthenticated. Microsoft advises users to export their conversations using WhatsApp’s built-in tools before the January 15 deadline to retain important information. This shift highlights the evolving landscape of AI technology and messaging platforms, pushing businesses to adapt to new compliance standards.
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