NatWest’s AI Transformation: A Game Changer for Banking
In 2025, NatWest bank invested £1.2bn in technology, yielding substantial productivity gains while laying the groundwork for a transformative year ahead. As artificial intelligence becomes integral to its operations, the bank aims to enhance customer and employee experiences.
Key Highlights:
- AI Deployment: 35% of coding now produced through AI tools.
- Cost Efficiency: £100m saved due to streamlined operations and cloud utilization.
- Staff Empowerment: All 60,000 employees granted access to AI productivity software.
- Customer-Centric Tech: Launch of the AI financial assistant, Cora, enhancing customer interactions.
According to CIO Scott Marcar, “The banking landscape will shift dramatically,” emphasizing the need for insight and trust in customer relations. With over 70,000 hours saved through AI call summaries, NatWest is reimagining banking through technology.
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