Online help communities, like those on Reddit and Quora, offer valuable resources for problem-solving and skill enhancement. Recent research indicates that generative AI tools, such as ChatGPT, create a dual effect on these platforms. On the positive side, AI enhances the organization and readability of user responses, increasing contributions by nearly 17% compared to non-AI users. However, excessive reliance on AI can overwhelm contributors, leading to decreased participation and diminished answer quality. The study, focused on Stack Overflow, revealed that while AI-generated answers are shorter and easier to read, they can also impose a cognitive burden that negatively impacts engagement. The research advocates for a balanced approach to AI usage in help communities, suggesting that responsible integration can enhance user participation without compromising content quality. For platform leaders, it is crucial to manage the cognitive demands of AI tools to sustain long-term contributions effectively.
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