A recent Microsoft study reveals that many white-collar jobs once deemed secure—especially those requiring advanced degrees—are increasingly at risk of being replaced by generative AI. Roles like interpreters, writers, sales representatives, and customer service workers are particularly vulnerable, as AI technologies such as Copilot demonstrate significant applicability in tasks involving language and communication. The report analyzed 200,000 real-world interactions and highlighted that knowledge-based jobs, including education and history, face high exposure to AI capabilities. Notably, positions requiring four-year degrees or higher are not immune, challenging the belief that higher education guarantees job security. Experts emphasize the importance of AI literacy and upskilling to adapt to this changing landscape, as the impact of AI on the job market is expected to grow. Business leaders suggest a focus on hybrid roles that integrate technical skills with interpersonal strengths to remain competitive.
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