NHSE Issues Warning: AI Translation Apps May Compromise Patient Safety

NHS England has expressed concerns about the use of AI translation apps in healthcare, which may pose risks to patient safety due to accuracy issues. A framework published on May 27, 2025, highlights the challenge faced by one million people in the UK who struggle with English, stressing the digital exclusion that limits their access to NHS services. While AI tools offer convenient translations, NHSE advocates for a national policy on their ethical use, ensuring clinical safety and accuracy. The framework also calls for standardized documentation of patient language needs in electronic records. Jess O’Dwyer from Pocketalk emphasizes the need for a combination of human and digital solutions, citing that many frontline workers resort to unapproved tools out of necessity. She argues for embracing AI in healthcare to enhance access and efficiency. Overall, the framework underscores the importance of developing digital solutions with input from those with lived experience to minimize inequities.

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