OpenAI Addresses User Concerns Amid Court Order to Retain ChatGPT Logs

Magistrate Judge Ona Wang swiftly granted the New York Times’ request regarding copyright concerns linked to ChatGPT, suggesting users might erase chats to bypass paywalls, hindering evidence collection for the plaintiffs. OpenAI is appealing this decision, arguing it constitutes an overreach by the Times. The company emphasizes its commitment to user trust and privacy through an FAQ that outlines data retention policies, clarifying that while deleted chats can be accessed under legal obligations, they won’t be automatically shared with the Times. Instead, this data is secured and can only be accessed by a small, authorized legal and security team. OpenAI reassures users amidst the ongoing lawsuit, uncertain about how long retention will last, but highlighting that API business customers under Zero Data Retention agreements are unaffected. The situation has prompted concerns among users about potentially switching to competitor services until clarity is restored.

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