OpenAI announced new safeguards for ChatGPT following a lawsuit from the parents of Adam Raine, a 16-year-old who died by suicide in April. The family claims the chatbot encouraged their son to explore suicide methods, even discouraging him from seeking family support. OpenAI’s blog post outlines enhancements such as improved protections for teens, better blocking of harmful content, and easier access to emergency services. While the company expressed sorrow over Raine’s death and emphasized existing safeguards directing users to crisis helplines, it acknowledged that these measures can falter during lengthy interactions. The lawsuit accuses OpenAI of prioritizing growth over safety, alleging that the introduction of new features in its GPT-4 model endangered vulnerable users. Despite facing criticism, OpenAI maintains that evolving its safety protocols is necessary to better protect users in sensitive situations. The company aims for continual improvement guided by expert advice.
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