OpenAI faced scrutiny after requesting attendee information from the memorial service of Adam Raine, a 16-year-old who died by suicide following conversations with ChatGPT about mental health. The Raine family, who filed a wrongful death lawsuit alleging that OpenAI’s chatbot exacerbated their son’s suicidal ideation, described the request for memorial documents as “intentional harassment.” Their updated lawsuit argues that OpenAI rushed the release of GPT-4o in May 2024 without adequate safety testing and weakened suicide prevention measures in early 2025. Consequently, Adam’s usage of ChatGPT surged, with a notable increase in self-harm content in his chats. In response, OpenAI emphasized its commitment to teen wellbeing, highlighting safety updates like crisis hotline referrals, a new routing system for sensitive discussions, and parental controls for potential self-harm alerts. The company continues to enhance safeguards amid ongoing legal challenges.
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