Papa Johns and Google announced a groundbreaking AI-driven ordering system named Gemini, set to revolutionize food ordering for the restaurant. This innovative omnichannel solution will be integrated across various platforms including mobile apps, websites, and kiosks, enabling customers to easily place orders through voice and text. The AI is designed to simplify ordering, especially for group events, by considering factors like dietary preferences and allergies. The system includes features such as the “Intelligent Deal Wizard” that automatically applies the best coupons at checkout and recognizes loyalty customers to enhance their experience. Carrie Tharp from Google Cloud highlights that this marks a shift toward “agentic commerce,” moving beyond traditional chatbots. Future enhancements will include personalized upselling to maximize value. Papa Johns will showcase this technology at the National Retail Federation Show, with a full rollout expected by late 2026. This innovative approach aims to streamline the customer order journey and improve satisfaction.
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