Reliance’s Jio Haptik has launched AI agents tailored for small and medium businesses (SMBs) in India, enhancing efficiency and cost-effectiveness. Priced at ₹10,000 for 2,000 conversations, this service offers WhatsApp and voice-based features to automate key business processes like customer support, bookings, and lead qualification. The per-conversation rate is competitive, ranging between ₹3 and ₹5, which is significantly lower than traditional human agents. CEO Ahshad Jussawalla reports that early users have experienced a remarkable 80% resolution rate for repetitive queries and a 20-25% boost in lead-to-sale conversions. These enterprise-grade AI agents are designed with compliance and security in mind, support 22 Indian languages, and are particularly beneficial for sectors such as healthcare. This innovative solution is set to revolutionize customer interactions for SMBs across India, driving growth through automated process optimization.
Source link
Share
Read more