Denver’s newly appointed Chief Artificial Intelligence and Information Officer (CAIO), Suma Nallapati, is spearheading the city and county’s AI integration efforts. Since her arrival in 2023 as CIO, Nallapati has emphasized a human-centered IT approach, enhancing government service delivery for residents. Her expanded role as CAIO, effective September 29, addresses the rapid advancements in AI technology while ensuring inclusivity and cybersecurity protections for vulnerable populations. Denver employs AI tools like “Sunny,” a 311 chatbot that interacts in multiple languages, and seeks to create an AI vendor pool for secure and scalable technology solutions. Collaborative efforts with firms like Microsoft and Salesforce aim to enhance government workflows. The recent DenAI Summit brought together professionals to discuss ethical AI expansion, focusing on impactful public-sector applications. Nallapati remains committed to responsible AI integration, ensuring technology meets residents’ evolving needs while prioritizing human-centric values.
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