Riverbed has launched Aternity Self-Service, an AI-driven tool aimed at automating the diagnosis and resolution of common IT issues, targeting rising support costs and helpdesk overload. This innovative product utilizes Agentic AI within Riverbed’s Aternity platform, allowing employees to submit self-service requests that the system triages and resolves without human intervention. The need for such automation is underscored by research indicating that employees spend 42% of their week on unified communications tools, with 43% of organizations facing performance issues, contributing to helpdesk demand. Aternity Self-Service autonomously manages recurring IT problems, streamlining ticket escalation and integrating into corporate applications like Microsoft Teams. Riverbed emphasizes the tool’s governed autonomy and collaboration features, enabling IT teams to focus on strategic priorities while improving employee experience. Currently in limited availability, Riverbed offers demonstrations of this AI-driven solution to showcase enhanced IT support capabilities.
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