Salesforce and Google have deepened their collaboration, integrating Gemini AI models with Agentforce 360, enhancing automation across enterprise sales and IT services. This partnership introduces multimodal intelligence, allowing advanced hybrid reasoning for AI agents within Salesforce, delivering consistent outputs. With this extended integration, users can now utilize Gemini AI across various Google Workspace applications such as Sheets, Docs, and Meet, streamlining workflows and improving data access via Salesforce Customer 360.
The collaboration includes built-in IT Service integrations for automating routine tasks and enhances functionalities via Slack’s Real-Time Search API, enabling in-context insights. Salesforce and Google are also committed to open standards like Model Context Protocol (MCP) and Agent2Agent (A2A) for better cross-platform orchestration. This powerful integration allows teams to make smarter decisions and achieve greater efficiency using familiar tools while simplifying enterprise communications and processes. Overall, this partnership sets new standards for AI-driven enterprise solutions.
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