Wednesday, October 22, 2025

Salesforce Enhances ‘Agentforce’ to Bridge the Gap Between AI Advancements and Customer Adoption

In this edition of Eye on AI, we explore key AI news, including Salesforce’s Dreamforce revelations, OpenAI’s new web browser, Google’s cancer research breakthrough, and the growing backlash against data center expansions. Salesforce’s CEO, Marc Benioff, faced criticism for controversial remarks about security in San Francisco but still announced promising “Agentforce” AI tools, reporting rapid adoption despite slower enterprise uptake. While Salesforce claims the AI agents will boost revenue to $60 billion by 2030, adoption remains tepid with only 8% of customers utilizing Agentforce actively. Concurrently, OpenAI launched its AI-powered web browser, raising eyebrows in the tech community. In healthcare, Google introduced DeepSomatic, an AI model enhancing cancer genome analysis. Meanwhile, communities globally are voicing concerns over the environmental impact of new data centers. This edition underscores the divide between AI innovation and its real-world adoption, highlighting both its potential benefits and the mounting ethical challenges.

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