Salesforce Limits AI Access to Slack Data for Enhanced Privacy and Security

Salesforce-owned messaging service Slack has restricted access for other software companies to search or store messages on its platform. This decision followed a recent amendment to its terms and conditions, aimed at ensuring responsible use of customer data in light of AI’s complexities. Salesforce emphasized its commitment to transparency and the responsible handling of data accessed through Slack APIs. Consequently, applications like Glean can no longer index or store Slack data long-term, limiting customers’ ability to integrate this information with their AI systems. This shift comes amid growing scrutiny of AI companies regarding personal data usage. Salesforce acquired Slack in 2021 for $27.7 billion, intending to create a digital headquarters that enhances user experiences for both employees and customers. The changes reflect a broader industry focus on responsible data management.

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