Salesforce Reduces Engineering Hiring Amid AI Advancements

Salesforce has utilized AI tools to adjust its workforce strategy, leading to fewer hires in some areas while increasing recruitment in others. COO Robin Washington mentioned that AI has led to the reassignment of 500 customer service employees, saving the company $50 million this year. As a result, fewer software engineers are needed since current employees are becoming more efficient through AI. Meanwhile, Salesforce plans to expand its sales team by 22%, aiming to bolster sales for its AI products. The company’s total workforce is currently around 76,453. Other tech firms like Microsoft and IBM are also adapting their hiring strategies due to AI advancements. Although Salesforce reported strong first-quarter earnings, its shares fell by about 4% amid investor concerns regarding its AI offerings and the risk associated with its recent acquisition of Informatica for $8 billion to enhance its AI capabilities.

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