Sendbird, the first Korean B2B unicorn in Silicon Valley, has launched its innovative Voice AI Agent, a cutting-edge customer service solution that leverages artificial intelligence for real-time assistance. This service offers immediate responses, within a second, and supports 29 languages including Korean, English, Japanese, Chinese, and German. Designed to simulate natural conversations, the Voice AI Agent features inbound call capabilities such as real-time analytics, multilingual voice recognition, and customizable tones. It accurately filters background noise and interprets diverse accents, enhancing user experience. Unlike traditional chatbots confined to scripts, this AI adapts to dynamic conversations, providing personalized responses. The system can identify VIP clients for prioritized service and manage tasks like appointment rescheduling seamlessly. CEO John S. Kim emphasizes that the Voice AI Agent will redefine customer experience through speed, accuracy, and advanced omnichannel integration. This innovation positions Sendbird as a leader in AI-powered customer service solutions.
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