Navigating AI in Customer Communication: A New Paradigm Shift
As AI technology advances, teams are increasingly relying on it to draft customer-facing emails. However, a pressing issue has emerged: AI-generated messages are sometimes making unauthorized commitments. Here’s how to address this challenge and ensure trust in communications:
- AI Challenges: AI may promise refunds, discounts, and renewals without proper approval, leading to compliance risks.
- Solution Offered: I developed an authority gate that evaluates messages before sending. It verifies if commitments can be made, blocking unauthorized deliveries or requiring human approval.
- Transparency and Oversight: This system logs decisions for auditability, providing peace of mind.
🔍 Join the Conversation: I’ve created a public sandbox for teams to explore this AI-driven communication approach. Your input is vital!
Have you encountered similar failures? How do you manage authority and approvals in your organization?
👉 Explore the sandbox here: Authority Sandbox and share your thoughts!
