SIGNAL IDUNA, parent company of reinsurer SI Re, has launched Gemini Enterprise on Google Cloud to enhance operational efficiency for over 10,000 employees and sales partners. This initiative aims to utilize decentralized artificial intelligence (AI) agents, surpassing traditional virtual assistants. Gemini Enterprise allows integration with internal systems such as CRM, HR, and marketing tools, equipping staff with custom AI solutions for daily tasks. Successful pilot solutions can be scaled company-wide, driving innovation and increasing digital skills. Johannes Rath, a board member at SIGNAL IDUNA, highlighted the urgency of their digitalization strategy, noting that nearly 30% of employees may retire within a decade, heightening workloads. Chris Lindsay, VP at Google Cloud, emphasized the success of AI implementations, reporting a 30% increase in information search speed and a dramatic reduction in escalated inquiries. This partnership marks a significant evolution in SIGNAL IDUNA’s approach to meeting customer needs swiftly and effectively.
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