Slack has launched a major update, transforming the platform into a comprehensive agentic operating system for enterprises. This upgrade specifically targets Salesforce users, allowing them to access integrated features like conversational CRM, Tableau data queries, and IT and HR services directly within Slack. Key enhancements include a personalized AI Slackbot that provides contextual insights and a Channel Expert AI for real-time, in-channel answers, significantly reducing repetitive inquiries. The new Real-Time Search API ensures secure data access, while the Model Context Protocol enables the development of context-aware AI agents, supported by industry leaders such as OpenAI and Anthropic. This integration strengthens workflow automation and intelligent assistance, positioning Slack as the central hub for enterprise collaboration. Early feedback from companies like Engine highlights improved operational efficiency and scalability. With these innovations, Slack aims to redefine team interactions, making it the go-to platform for agent-driven work.
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