Smartstream, a leading data solutions provider for global financial institutions, has announced the preview of Smart Agents for Investigations. This innovative tool enhances financial operations by introducing augmented and autonomous exception handling for reconciliations and back-office processes. Smart Agents utilizes domain-trained AI, enabling efficient triage, investigation, and resolution of exceptions while learning from each interaction. This reduces manual effort, accelerates resolution times, and ensures audit compliance. Designed to adapt to customer playbooks and contextual information, it fundamentally transforms the user experience by streamlining workflow interactions.
Financial firms often struggle with exception-heavy operations, leading to high costs, SLA breaches, and inconsistent resolution quality. Smart Agent addresses these challenges, enhancing operational resilience and minimizing dependency on manual processes. As commented by Chief Product Officer Thomas Steinborn, Smart Agents represent a significant step forward in optimizing exception handling workflows for financial institutions, empowering them to meet modern operational demands efficiently.
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