On October 8, 2023, OpenAI’s ChatGPT faced outages affecting numerous users due to “increased error rates,” as reported on their status page. Around 3,000 individuals experienced issues, highlighted by Downdetector, a site that monitors service disruptions. This incident follows a recent security breach involving Mixpanel, a data analytics partner, which compromised user information, including names and emails linked to the OpenAI API. While OpenAI has initiated recovery measures, it remains unclear how many users were impacted, with the company stating a “limited customer identifiable information” dataset was exported by an attacker. OpenAI, the pioneer of AI technologies, launched ChatGPT three years ago and currently services over 800 million active users weekly. The recent outages and data breach raise concerns about user experience and data security. OpenAI has not yet responded to media inquiries regarding these issues.
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