State Department CIO Kelly Fletcher Advocates for AI Agents to Transform User Experience – MeriTalk

The U.S. State Department, led by Chief Information Officer Kelly Fletcher, is set to implement artificial intelligence (AI) agents to enhance employee experiences while allowing for essential IT modernization. Speaking at the Atlassian’s Team on Tour event, Fletcher highlighted the agency’s plans for aggressive AI deployment, especially with fiscal year 2026 funding in place. The initiative aims to improve user experiences with legacy systems by integrating AI agents, such as an “administrative assistant agent bot” to assist with HR inquiries like leave balances. Additionally, AI will streamline searching and summarizing diplomatic cables, making traditionally cumbersome systems more user-friendly. Fletcher emphasized that generative AI will also enable real-time translation, significantly benefiting the department’s operations. With this comprehensive budget, the State Department is poised to make significant advancements in its digital capabilities, marking a strategic shift toward enhanced efficiency and user satisfaction.

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