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Agent Assist
AI
Assessing AI Transparency in Marketing Tools: A Comprehensive Guide
AI in marketing is evolving rapidly, but businesses often prioritize KPIs over understanding how AI tools operate. This lack of transparency can lead to...
AI
The Unvarnished Reality of AI Voice Agents and Human Empathy
In this insightful interview, Deputy Editor Rhys Fisher talks with Sharath Narayana, CEO and Co-Founder of Sanas, about the evolving landscape of AI voice...
AI
The Unwavering Algorithm: How Contact Center AI is Fueling a New Wave of Agent Burnout
AI technology was initially promised to simplify contact center work, yet frontline agents report increased stress and exhaustion from constant monitoring. While AI tools...