Tag:
Agent Assist
AI
The Unvarnished Reality of AI Voice Agents and Human Empathy
In this insightful interview, Deputy Editor Rhys Fisher talks with Sharath Narayana, CEO and Co-Founder of Sanas, about the evolving landscape of AI voice...
AI
The Unwavering Algorithm: How Contact Center AI is Fueling a New Wave of Agent Burnout
AI technology was initially promised to simplify contact center work, yet frontline agents report increased stress and exhaustion from constant monitoring. While AI tools...