Tag:
Agentic AI in Customer Service
AI
The Dawn of AI Agents: A New Age Unfolds
In late 2025, Meta Platforms disrupted the “Chatbot Era” by acquiring Manus AI for over $2 billion, marking a pivotal shift to autonomous AI...
AI
Igniting Innovation in Customer Service Solutions
In the competitive landscape of customer experience, the distinction between instant and almost instant service can significantly influence brand perception. Real-time AI is reshaping...
AI
Zendesk Acquires Unleash to Enhance AI-Powered Enterprise Search Solutions
Zendesk has acquired Unleash, enhancing its customer service capabilities with AI-driven search features. This integration allows employees and service teams to access internal knowledge...
AI
Salesforce Unveils Major Platform Expansion, Empowering Users to Create and Sell AI-Driven Business Applications
For decades, transitioning from industry knowledge to software business was challenging due to substantial costs and lengthy development times. The launch of Salesforce’s Agentforce...
AI
Agentic AI: Transforming Pilot Projects into Tangible Impact
In recent discussions at Salesforce's Agentforce World Tour 2025 in London, leaders emphasized the successful scaling of AI solutions beyond initial proof-of-concept levels. Key...
AI
Snowflake and Anthropic Launch Claude AI to Enhance Enterprise Customer Experience
Snowflake, the AI data cloud leader, has enhanced its collaboration with Anthropic, securing a $200 million deal to integrate Claude-powered AI agents into Snowflake...