Tag:
Agentic AI in Customer Service
AI
Europe Launches First AI-Driven Payment System: Santander and Mastercard Pilot Innovative Solution
Santander and Mastercard have successfully executed Europe’s first end-to-end AI agent payment, marking a significant milestone in the evolution of digital payments. This innovative...
AI
Exploring Legal Liabilities and Prompt Injection Risks in Agentic AI Security
In a CX Today interview, industry expert Fornes contrasts traditional chatbots with agentic AI, likening the latter to a “wise owl” capable of executing...
AI
Zoom Virtual Agent 3.0: Bridging the Chatbot Resolution Gap
Zoom has unveiled Zoom Virtual Agent 3.0 (ZVA), an advanced virtual assistant designed to improve customer service by ensuring genuine issue resolution. Responding to...
AI
Unveiling the Underrated Security Threats Posed by Autonomous AI Agents
Kovat CEO Ali Sarrafi emphasizes that autonomous agents are more than advanced chatbots; they require strict security measures to operate safely. He argues that...
AI
Transforming Coaching and Quality Assurance with AI Tools in the Copilot Era
AI coaching tools are transforming contact centers by providing unprecedented visibility into agent performance, including call sentiments and pauses. While this data can aid...
AI
Essential Insights You Shouldn’t Miss
Agentic AI vs. AI Copilots: Key Differences for Buyers
AI copilots promise to enhance productivity by assisting with tasks like meeting summaries and writing aid....
AI
Gartner Unveils the Impact of Agentic AI on Marketing Expectations
A Gartner survey reveals that many consumers doubt generative AI can effectively replace traditional search engines, with only one-third finding GenAI tools as reliable....
AI
AppOmni Discovers Security Vulnerability in ServiceNow’s Agentic AI
The emergence of agentic AI, which allows autonomous agents to act on behalf of humans, introduces significant security risks. A critical vulnerability, dubbed BodySnatcher,...