Tag:
contact center
AI
AmplifAI Secures $33.7M to Enhance Collaboration Between Human Teams and AI Agents for the Future of Customer Experience
AmplifAI, a Texas-based AI-powered contact center platform, has secured $33.7M in Series B funding, led by CVS Health Ventures, with contributions from LiveOak Ventures...
AI
Unlock Real-Time Contact Center Insights with Intermedia’s AI Tool
Intermedia Cloud Communications has unveiled AI Supervisor Assist, a revolutionary feature aimed at empowering contact center leaders to make real-time decisions during ongoing calls....