Tag:
Customer Experience (CX)
AI
Google Cloud Enhances Gemini AI and Strengthens Data Residency in Singapore
Google Cloud is enhancing its Gemini AI models and infrastructure in Singapore, benefiting both public and private sectors with improved data residency, security, and...
AI
Enhanced ERP Insights: Pronto Xi Integrates IBM Watsonx AI Tools
Pronto Software has partnered with IBM Australia to enhance its Pronto Xi ERP platform with agentic AI capabilities via the IBM watsonx suite. This...
AI
8×8 Sees Surge in AI-Driven Customer Experience Adoption and Introduces Innovative Tools
8x8 has unveiled significant AI-driven enhancements to its customer experience (CX) platform, showcasing impressive growth in client adoption. Notably, there’s been a 75% increase...
AI
Colonial First State Enhances AI Technology to Elevate Service and Advisory Offerings
Colonial First State (CFS) is harnessing generative artificial intelligence (AI) with Avanade and Microsoft to enhance customer service and operational efficiency. Transitioning from AI...