Tag:
Customer Experience (CX)
AI
Kore.ai Secures New Funding to Expand Innovative Agentic AI Solutions
Kore.ai has successfully secured a strategic growth investment led by AllianceBernstein Private Credit Investors, with support from existing backers Vistara Growth, Beedie Capital, and...
AI
Snowflake Launches AI Data Solutions Designed for Energy Sector Companies
Snowflake has launched its Energy Solutions package for the AI Data Cloud, specifically aimed at power, utilities, and oil and gas sectors that seek...
AI
Elastic Introduces Advanced Tools to Enhance AI Agent Reliability
Elastic has unveiled new tools aimed at enhancing AI agent capabilities, specifically designed to integrate and utilize fragmented corporate data systems. The Agent Builder...
AI
Amperity Launches AI Agent for Creating Real-Time Customer Journeys
Amperity has unveiled its innovative AI agent designed for marketing teams, harnessing unified customer data to create live customer segments and journeys based on...
AI
Transforming Loyalty and Customer Engagement: The Impact of AI on Super Apps
Artificial intelligence (AI) is revolutionizing customer relationship management and loyalty programs in 2023, moving brands toward dynamic engagement models. Thriwe and Infobip predict rapid...
AI
Amperity Launches AI-Driven Tools for Personalized Airline and Hotel Experiences
Amperity has launched specialised AI tools for airlines and hotels, designed to enhance customer engagement through real-time, personalised interactions. Based in Seattle, this customer...
AI
SMEs Embrace Digital and AI Solutions to Combat Rising Energy Costs
Australian small and medium-sized enterprises (SMEs) are grappling with rising energy costs as federal rebates conclude, despite early recovery signs entering 2026. The MYOB...
AI
SonicWall Unveils AI-Powered Chat and Self-Service Tools
SonicWall has unveiled advanced self-service support tools to enhance customer issue resolution without traditional support cases. Key offerings include an AI-driven chat assistant, global...