Tag:
Customer experience
AI
Adobe Unveils AI Solutions to Enhance Content Creation and Customer Experience at Cannes Lions 2025
At the Cannes Lions 2025 festival, Adobe launched new AI-driven tools aimed at enhancing personalized customer experiences through Customer Experience Orchestration (CXO). Key updates...
AI
Mattel and OpenAI Join Forces to Integrate AI into Iconic Brands
Mattel has partnered with OpenAI to bring AI-powered innovation to its iconic brands, enhancing how fans interact with its products. With over 80 years...
AI
Burson Launches AI Tool to Assess the Business Impact of Reputation
Burson, a global communications agency, has launched Reputation Capital, an innovative AI-driven technology and consulting solution that links reputation drivers to business outcomes like...
AI
Transforming Customer Service: The Next Era of AI Innovation
Self-service is advancing from static FAQ pages to dynamic, AI-driven experiences that anticipate customer needs and provide real-time assistance. Future AI-powered bots, including chatbots,...
AI
OpenAI Opposes Court Order Requiring Indefinite Data Retention in NYT Lawsuit
OpenAI is contesting a court order that mandates the indefinite retention of ChatGPT user data, asserting that it conflicts with the company's privacy commitments....