Customer experience

Forethought has unveiled the Browser Agent, advancing enterprise customer experience by transitioning from conversational AI to agentic AI. This innovative tool allows AI to...

Adobe is revolutionizing B2B marketing and sales with its new suite of AI agents, aimed at streamlining the extended buyer decision-making process. By integrating...

Transform Your AI Support Metrics with CraftCX! Excellent support is no accident; it's measurable and consistent. CraftCX offers a platform-agnostic scoring standard that empowers your...

AmplifAI, a Texas-based AI-powered contact center platform, has secured $33.7M in Series B funding, led by CVS Health Ventures, with contributions from LiveOak Ventures...

JioStar has unveiled Moment.AI, an innovative AI-driven contextual advertising tool that enhances brand engagement during peak emotional moments. This unique solution, anchored in the...

Talkdesk Integrates with HubSpot for Enhanced Customer Engagement Talkdesk, Inc. recently launched a cutting-edge contact center integration for HubSpot, bolstering the App Partner Program. This...

According to Microsoft’s Work Trend Index, 80% of workers globally feel overwhelmed with their workload, particularly in sales where manual tasks dominate. Sellers often...

In the digital marketing landscape, capturing audience attention requires innovative storytelling, and Gemini Storybook, Google's AI-powered feature, is leading the charge. This tool enables...