Tag:
Customer Interactions
AI
Zoom Enhances AI Capabilities: Expands Voice Agent, Introduces New Hub, and Upgrades AI Tools
Zoom has expanded its AI-powered Virtual Agent to Zoom Phone, enhancing call handling and improving the customer experience. This 24/7 AI receptionist can manage...
AI
8×8 Sees Surge in AI-Driven Customer Experience Adoption and Introduces Innovative Tools
8x8 has unveiled significant AI-driven enhancements to its customer experience (CX) platform, showcasing impressive growth in client adoption. Notably, there’s been a 75% increase...