Tag:
Customer Service
AI
TELE-NET Enhances Daythree Partnership with AI-Powered Client Service Innovations
TELE-NET has partnered with Daythree to integrate advanced AI technologies into its operations, enhancing client services significantly. As of October 8, 2025, TELE-NET is...
AI Hacker News
JPMorgan’s Dimon: AI Cost Savings Now Aligning with Investment Outlays
Unlocking AI Innovation: JPMorgan's Game-Changing Investment
Jamie Dimon, CEO of JPMorgan Chase & Co., recently revealed that the bank allocates a staggering $2 billion annually...
AI
Oracle Unveils AI Agents to Transform Sales, Marketing, and Service Operations
Oracle has rolled out innovative role-based AI agents within its Oracle Fusion Cloud Applications to enhance customer experience in marketing, sales, and service sectors....
AI
UiPath Launches Innovative AI Automation Suite to Enhance Enterprise ROI
UiPath has enhanced its platform to accelerate AI transformation through agentic automation and orchestration, combining pre-built solutions and orchestration tools for improved efficiency and...
AI
Survey Reveals Slow Uptake of Autonomous AI Agents in Businesses
A Gartner survey reveals that just 15% of IT application leaders are exploring fully autonomous AI agents. Conducted with 360 leaders across North America,...
AI
Customer Science Unveils AI Tool to Enhance Contact Center Precision
Customer Science has introduced Knowledge Quest, an innovative AI-driven knowledge management tool tailored for Australian contact centres. This platform addresses critical issues in customer...
AI
Telekom MMS Study Uncovers Consumer Confidence and Business Preparedness for AI Agents
AI agents are emerging as a significant technology trend, with 39% of consumers either using or considering them. A YouGov survey for Telekom MMS...
AI
AI-Driven Chat Solutions Make Significant Inroads in Australian Enterprises
A recent Twilio survey reveals that over one-third of Australian businesses are utilizing AI-powered chat and voice tools for customer engagement, with an additional...