Tag:
Customer Service
AI
Telekom MMS Study Uncovers Consumer Confidence and Business Preparedness for AI Agents
AI agents are emerging as a significant technology trend, with 39% of consumers either using or considering them. A YouGov survey for Telekom MMS...
AI
AI-Driven Chat Solutions Make Significant Inroads in Australian Enterprises
A recent Twilio survey reveals that over one-third of Australian businesses are utilizing AI-powered chat and voice tools for customer engagement, with an additional...
AI
Zoom Enhances AI Capabilities: Expands Voice Agent, Introduces New Hub, and Upgrades AI Tools
Zoom has expanded its AI-powered Virtual Agent to Zoom Phone, enhancing call handling and improving the customer experience. This 24/7 AI receptionist can manage...
AI Hacker News
Google’s AI Directed Him to a Scam Customer Service Number
Navigating the New Era of AI Scams: Lessons from a Real Estate Entrepreneur
Alex Rivlin, a Las Vegas-based real estate expert, faced a common yet...
AI
CelcomDigi Launches Innovative In-House AI Tools to Enhance Operational Efficiency
CelcomDigi has launched a suite of AI-driven solutions from its Innovation Centre, aimed at enhancing operational efficiency and customer service, specifically tailored for small...
AI Hacker News
Beeve.ai: Your AI-Powered Agent Designed for Maximum Conversions
Unlocking the Future of AI with Beeve.ai
Explore how Beeve.ai is reshaping industries through innovative artificial intelligence solutions. This cutting-edge platform harnesses the...
AI
8×8 Sees Surge in AI-Driven Customer Experience Adoption and Introduces Innovative Tools
8x8 has unveiled significant AI-driven enhancements to its customer experience (CX) platform, showcasing impressive growth in client adoption. Notably, there’s been a 75% increase...
AI
Colonial First State Enhances AI Technology to Elevate Service and Advisory Offerings
Colonial First State (CFS) is harnessing generative artificial intelligence (AI) with Avanade and Microsoft to enhance customer service and operational efficiency. Transitioning from AI...