Tag:
Customer Service
AI
SonicWall Unveils AI-Powered Chat and Self-Service Tools
SonicWall has unveiled advanced self-service support tools to enhance customer issue resolution without traditional support cases. Key offerings include an AI-driven chat assistant, global...
AI
Amazon Markets AI Tools as Collaborative Partners Amid Job Cuts
Welcome to Tech In Depth, Bloomberg’s daily newsletter covering significant technology business news. In today's edition, Ed Ludlow explores Amazon's perspective on integrating AI...
AI
Amazon Introduces Nova 2 AI Models and Rolls Out Custom Forge Tools
Amazon has expanded its Nova AI portfolio with the introduction of four Nova 2 models: Lite, Pro, Sonic, and Omni. These models enhance reasoning,...
AI
Fisher & Paykel Leverages Agentic AI to Enhance Operational Efficiency in Luxury Appliances
Fisher & Paykel, the premium New Zealand appliance brand, is revolutionizing customer service by utilizing AI agents to handle 70% of product troubleshooting inquiries....
AI
Emirates Teams Up with OpenAI to Propel AI Innovation in Aviation
Emirates Airlines has partnered with OpenAI to enhance its operations through artificial intelligence, implementing ChatGPT Enterprise and launching AI training initiatives across the organization....
AI
Clootrack Reaches Milestone of 100 Billion OpenAI Tokens, Revolutionizing the Landscape
Clootrack Hits 100 Billion OpenAI Tokens Milestone in AI-Driven VoC Analytics
Clootrack, a leading AI-powered customer intelligence platform, has reached a significant milestone by processing...
AI
Capco to Implement OpenAI Technology Across Global Finance and Energy Sectors
Capco has recently joined OpenAI's Beta Services Partner Programme, gaining priority access to cutting-edge AI technology designed to enhance financial services and energy sectors...
AI
Unprepared to Confront the Real-World Impact of AI Agents
In early 2024, Klarna, a Swedish fintech company, revolutionized customer service with its AI assistant, managing 2.3 million conversations within the first month—akin to...