Tag:
Customer Service
AI
Whatfix Enhances Mirror with AI-Powered Roleplay Training Tools
Whatfix has introduced AI Roleplay Training within its Mirror product, enhancing enterprise system simulations for customer-facing teams. Aimed at providing a safe training environment,...
AI
Sinch Launches Innovative AI Tools to Enhance Customer Engagement
Sinch has introduced "agentic conversations" to enhance its AI-driven customer engagement platform, allowing businesses to deploy AI agents across messaging, voice, and email. The...
AI
Kore.ai Secures New Funding to Expand Innovative Agentic AI Solutions
Kore.ai has successfully secured a strategic growth investment led by AllianceBernstein Private Credit Investors, with support from existing backers Vistara Growth, Beedie Capital, and...
AI
Elastic Introduces Advanced Tools to Enhance AI Agent Reliability
Elastic has unveiled new tools aimed at enhancing AI agent capabilities, specifically designed to integrate and utilize fragmented corporate data systems. The Agent Builder...
AI
Businesses May Soon Rely on AI Agents for Enhanced Customer Service Calls – The Verde Independent
Businesses are poised to leverage AI ‘agents’ for enhancing customer service calls, marking a significant shift in how companies interact with clients. These AI-driven...
AI
AI Agents Market Projected to Expand at a Remarkable 43.3% Annual Growth Rate by 2030
A recent study by BCC Research projects the AI agents market will grow from $8 billion in 2025 to $48.3 billion by 2030, with...
AI
Transforming Loyalty and Customer Engagement: The Impact of AI on Super Apps
Artificial intelligence (AI) is revolutionizing customer relationship management and loyalty programs in 2023, moving brands toward dynamic engagement models. Thriwe and Infobip predict rapid...
AI
SonicWall Unveils AI-Powered Chat and Self-Service Tools
SonicWall has unveiled advanced self-service support tools to enhance customer issue resolution without traditional support cases. Key offerings include an AI-driven chat assistant, global...