Tag:
IT service management (ITSM)
AI
Atlassian Introduces AI Agents in Jira with Enhanced MCP Support
Atlassian has launched an open beta of AI agents in Jira, integrating automated task execution within the familiar work management tool used by teams....
AI
SonicWall Unveils AI-Powered Chat and Self-Service Tools
SonicWall has unveiled advanced self-service support tools to enhance customer issue resolution without traditional support cases. Key offerings include an AI-driven chat assistant, global...
AI
Riverbed Launches AI-Driven Tool to Streamline IT Support in the Workplace
Riverbed has launched Aternity Self-Service, an AI-driven tool aimed at automating the diagnosis and resolution of common IT issues, targeting rising support costs and...
AI
Qualys Enhances ETM Platform with AI-Driven Identity and Threat Detection Tools
Qualys has enhanced its Enterprise TruRisk Management (ETM) platform, introducing key features like advanced identity security, industry-specific threat prioritization, and exploit validation using integrated...